High Street West,
0844 871 3022BOOK NOW
ATG TheatreCard bookings open 2 October
General bookings open 4 October
Calls cost 7p per minute, plus your phone company's access charge.
Groups Bookings: 0330 102 7531
Calls charged at local rate
Access Bookings: 0800 912 6971
Stage Door / Admin:*: 0191 566 1057
Tyne and Wear Metro:
If you’re seeing a show you can travel on Metro and the Shields Ferry for free for up to two hours before and after the performance! We’re just a short walk from Park Lane Metro station or Sunderland Metro station. CLICK HERE to find out more. Terms & Conditions apply.
Please be aware of busy match days - full listings can be found at SAFC
Please use Google Maps to find directions. Our full address is:
High Street West,
Sunderland, SR1 3EX
If travelling by bus, we recommend Simply Go where you’ll be able to plan your journey.
Sunderland has fantastic parking. Here are a couple of options for you when visiting us, both a short walk to the theatre:
The Bridges Multi-storey Car Park
St. Mary’s Car Park
National Rail services stop at Sunderland (SUN). We recommed The Train line to help you plan your journey.
Access Booking line: 0800 912 6971
All bookings made may be subject to booking fees and a transaction charge.
A Sunderland Empire Visual Guide is available prior to your visit to us by emailing [email protected]
A symbol resource on going to the pantomime is available to download here.
Venue Access Information
There are eight spaces in the stalls where wheelchair users can remain in their wheelchairs. Access is on the flat via a lift. Alternatively patrons may wish to transfer to a fixed seat, with vacated wheelchairs stored in the nearest bar area. Please note that patrons must be able to vacate the building quickly in case of evacuation. If you are unsure of the best option for you, please discuss this with the theatre's box office staff when booking.
Please note that the Upper Circle and Gallery are not accessible by lift and are therefore unsuitable for those with limited mobility.
During a supported experience usual arrangements are in place within the auditorium, including latecomer’s rules, and there are no technical adjustments to the performance.
Families should expect pyros, possible strobes and loud sound effects. Those who are sensory sensitive are advised to bring any equipment needed for support e.g. ear defenders.
This is not a Relaxed Performance.
What the theatre can offer is:
TV relay of the performance in Dress Circle bar.
Preparation pack available – Visual Story and Widget symbol resource, explanation of the story and characters.
Familiarisation visits can be arranged.
Supportive staff attending will be present.
Early entry into Auditorium may be able to be arranged but not guaranteed.
Families are urged to get in touch with us to explain what specific support they need to help support their visit.
Open captioned and audio described performances are sometimes scheduled. For all performances, there is a Sennheiser infrared system available in all areas of the auditorium. This can be used with or without a hearing aid. When you arrive at the theatre, please speak to a member of our Front of House team who will give you the equipment and show you how to use it. Please note there is a fully refundable £10 deposit for the loan of the equipment.
Guide, hearing and other working dogs are welcome in all parts of the theatre
Accessible toilets are located at the Stalls and Dress Circle levels and in the stalls bar as you enter the theatre.